Exceptional customer service is our goal. If we don’t have the expertise to answer your question, we will put you in touch with someone who can.

We strive to provide our clients with exceptional services at reasonable costs. We also value our client’s time and have developed processes that will streamline the administration and operation of their LOSAP.

Firefly builds trust with our clientele by consistently investing in their success, delivering on our promised services, and demonstrating our core values in everything we do.

We are teachers at heart and believe in providing our clients with the knowledge and information necessary to make informed decisions regarding their LOSAP. Our commitment to teaching includes training new board members or other key officials as changes eventually occur. We commit to not just give an answer, but the reason for the answer.

Firefly encourages and fosters growth. This can take many forms – increases in the number of volunteer firefighters, our client’s increased understanding of their LOSAP, improving the services we provide, mentoring and developing our employees, and the pursuit of positive change for our clients and ourselves.

We recognize each client has multiple vendors and individuals charged with certain responsibilities. We focus on effectively working together with the different internal components of our clients (secretary, treasurer, board members, administrator, chief, etc.) as well as other external vendors like auditors, attorneys and asset managers to provide an efficient and timely work flow.